Workmanship & Aftercare Promise
We believe good workmanship doesn’t end on the final day of a project.
We stand by our work and take aftercare seriously, giving our clients clear reassurance about what’s covered and how we respond if anything needs attention.
Our Promise
All work carried out by Alwoods Landscaping Ltd is completed with care, professionalism, and attention to long-term performance. If any issues arise that relate to our workmanship, we will respond promptly and deal with them fairly.
What’s Covered
All workmanship is guaranteed for 2 years from completion
This includes issues such as loose paving, settlement, minor movement, or drainage concerns related to the installation
Manufacturer warranties apply separately to supplied materials where relevant
How Aftercare Works
Any concerns can be raised by phone, email, or message
We acknowledge issues within 48 hours
Site visits are arranged promptly where needed
Genuine workmanship issues are resolved quickly and without hassle
We’re always honest about what is normal seasonal movement (especially with groundworks) and what requires attention — and we explain this clearly, in plain English.
Real Aftercare Examples
Drainage Adjustment After Installation
After exceptional rainfall, a client reported standing water near a newly repointed area. We returned to site, adjusted falls, and improved drainage flow. No further issues since.
Minor Settlement Correction
A small section of edging settled slightly a few months after completion. We revisited, re-haunched the area, and ensured a solid, lasting finish — no arguments, no extra charge.
5-Star Google Review for Landscaping Aftercare in Manchester
Why This Matters
Clear, written workmanship guarantee
Straightforward aftercare process
Responsive to snags and follow-ups
Long-term thinking, not quick fixes
If you have any questions before, during, or after your project — just get in touch. We’re here to make sure the work lasts and you’re confident in it.
Aftercare FAQ
Why is the workmanship guarantee 2 years?
Most workmanship-related issues, such as settlement, minor movement, or drainage adjustments, will show themselves within the first 12–24 months as the ground goes through seasonal changes. A 2-year guarantee allows enough time for this natural bedding-in period to occur and for any genuine workmanship issues to be identified and resolved fairly.
Does this replace my legal rights?
No. This workmanship guarantee is provided in addition to your statutory rights under UK consumer law.
What isnt covered?
Normal wear and tear, extreme weather events, ground movement outside of our control, changes made by others, or issues caused by poor maintenance are not covered. Where movement is normal or expected, this is explained clearly at handover.
What if something needs attention after the guarantee period?
If an issue arises outside the guarantee period, we’re still happy to advise and, where appropriate, offer practical solutions or repairs at a fair cost.